Touch Stay guidebook pricing and reviews in 2026

Touch Stay has made digital guidebooks since 2014. Guests can add the guide to their phone's home screen and open it like an app. Every plan includes a store for extras, and guide analytics start on the Growth plan. Videos are linked from YouTube or Loom instead of hosted, and check-in runs through an embedded form.

The block above shows both tools on yearly billing, for one year or for three. Touch Stay publishes a yearly price for each plan next to its monthly one, so we used the yearly figure, the same billing we show for WonderGuest. We never set a yearly price against a monthly one.

For one property, the WonderGuest guidebook is free, but its extras shop is off. If you want to sell extras from your first property, compare Touch Stay with WonderGuest Pro instead, and Touch Stay comes out cheaper. For three properties, the two yearly prices land close together, which is why the block shows no saving there.

Two costs sit outside those figures. The first is commission: Touch Stay keeps 2% of each store order paid online, and WonderGuest keeps nothing. The second is tax. Touch Stay's pricing page doesn't say whether its dollar prices include it, so we show them as published, while WonderGuest's US prices exclude sales tax.

One plan is left out on purpose. Touch Stay's Growth plan adds guide analytics, two-way messaging and the AI chatbot, and it costs more than Starter. WonderGuest includes guidebook statistics in Pro. If analytics matter to you, compare Growth with WonderGuest Pro rather than Starter.

The first seven rows are the ones hosts notice day to day. The last five are covered by most of the market, and Touch Stay is no exception.

Touch Stay gets three full marks in the top seven. External links cover maps, plus PDFs shared through a Drive or Dropbox link. Structure is flexible, with categories, subcategories and topics you arrange. Branding covers your logo, colors and fonts. On those rows, a host moving from one tool to the other gives up nothing.

The partial rows tell a different story. Video and check-in instructions come through a linked YouTube, Vimeo or Loom video. Check-in runs through an embedded Google Form or Jotform, and the steps themselves are yours to write, which our check-in instructions generator can draft. The store is there on every plan, with a 2% fee per order; the upsell revenue calculator helps you estimate what your extras could earn. None of these features is missing outright. Each one depends on an outside service or a cut of your sales.

Further down, Touch Stay holds its own. Translation runs through Google Translate, or your own text in 16 languages, and the 14-day trial needs no credit card. Guests can install the guide on their phone like an app. Content portability is partial, because the plan table leaves the PDF download out of Starter. To get started, Touch Stay builds a guide from an Airbnb listing, and onboarding help starts at 7 guides.

Touch Stay has few public reviews for a tool that has been around since 2014: 19 on Trustpilot, rated 4.6 out of 5, and 2 on Capterra when we checked. Two Capterra reviews don't make a trend, so Trustpilot carries most of the weight here.

The positive reviews agree on two points. The guide is easy to use and still customizable, and guests ask fewer repeat questions once it's live, which is the whole point of a guidebook. A July 2026 Trustpilot review adds that guests like it and that it saves the host time.

The complaints are about getting started and going further. Filling in the first guide takes a while to get used to, according to a June 2026 review. One reviewer wants even more design options, and others ask for more PMS integrations and an app that lets owners edit their guides.

None of this is a dealbreaker. The first guide takes effort with any tool. Importing an Airbnb listing, which Touch Stay and WonderGuest both offer, fills in the basics, but your check-in steps and local tips still have to come from you. Our house rules generator and free welcome book template give you a head start.

The three steps above take about half a day for three properties, QR codes included. Nearly all of that time goes into step 2. Importing your Airbnb listing fills in photos, the description and amenities, but not your check-in steps, door codes or local tips.

Keep your Touch Stay guide open in another tab while you copy. The PDF download isn't part of Starter in Touch Stay's plan table, so a browser tab is the simplest reference. Go one property at a time so nothing gets mixed up.

Videos take one extra step. On Touch Stay they live on YouTube, Vimeo or Loom, so grab the original files, or film the entry again on your phone, and upload them to your WonderGuest guidebook.

Run both guidebooks side by side for one stay. Send the new link to one guest, check that the lockbox or smart lock codes and the check-in video are right, then swap the QR codes at your other properties and cancel Touch Stay. A WiFi QR code next to the new one saves guests from typing the password. WonderGuest support answers 7 days a week while you switch.