Question 1

What is WonderGuest?

Accepted Answer

WonderGuest is the complete digital welcome booklet solution designed for property owners and concierge services (Airbnb, Booking, Abritel). Accessible via a simple link or QR Code, our app centralizes all property information (Wi-Fi, door codes, guides, local recommendations) to give travelers complete autonomy. It's the essential tool for professionalizing your guest experience, saving time, and reducing repetitive questions.

Question 2

Who is WonderGuest designed for?

Accepted Answer

WonderGuest is built for all short-term rental professionals: individual property owners managing a single unit, Airbnb Superhosts, vacation rentals, as well as concierge services and property agencies managing portfolios of hundreds of properties. Our intuitive interface adapts to all levels of requirements.

Question 3

What is a digital welcome booklet for?

Accepted Answer

The digital welcome booklet replaces the outdated paper binder. It guides your guests before and during their stay: arrival instructions (check-in), Wi-Fi codes, appliance instructions (coffee machine, hot tub), and local recommendations. It improves the guest experience, reduces your support messages by 80%, and boosts your 5-star reviews.

Question 4

Is WonderGuest compatible with Airbnb and Booking?

Accepted Answer

Absolutely. WonderGuest is universal and works independently of booking platforms (Airbnb, Booking.com, VRBO, Abritel, Expedia). You simply send the link to your booklet via the platform's messaging system, or display it via a QR Code in the property.

Question 5

Does WonderGuest replace a paper welcome booklet?

Accepted Answer

Yes, and it does much more. Unlike paper, the digital booklet is always clean, up-to-date, and accessible in the traveler's pocket. You can update information (Wi-Fi code, closed restaurant) remotely and in real time, without having to reprint anything. It's also a more eco-friendly and hygienic solution.

Question 6

Can I use WonderGuest for multiple properties?

Accepted Answer

Absolutely. WonderGuest is designed for multi-property management. You can create, duplicate, and manage unlimited booklets from a single dashboard. It's the ideal solution for concierge services that want to standardize their quality of service across their entire portfolio.

Question 7

Is WonderGuest available on mobile?

Accepted Answer

Yes, WonderGuest is a Progressive Web App (PWA) designed with a Mobile First approach. This means it offers a smooth experience like a native app on iPhone and Android, without requiring your guests to download anything from the App Store or Play Store.

Question 8

How do I create a welcome booklet with WonderGuest?

Accepted Answer

Creation is ultra-fast. You can automatically import data from your Airbnb listing (photos, descriptions) by simply pasting your link. Then customize your modules (Wi-Fi, Check-in, Local Guide) using our intuitive editor. In less than 10 minutes, your booklet is ready to share.

Question 9

Can I duplicate an existing booklet?

Accepted Answer

Yes, the duplication feature is a major time-saver for property managers. You can create a template (with your general rules, emergency numbers, branding) and duplicate it for each new property, changing only the specifics (address, codes).

Question 10

How does the booklet's QR code work?

Accepted Answer

Each booklet generated on WonderGuest has its own unique, printable QR Code. We provide ready-to-print poster designs. Your guests simply scan this code with their smartphone on arrival to instantly access all the property information.

Question 11

Can I change the QR code linked to a booklet?

Accepted Answer

The QR Code is linked to your booklet's URL. If you update the booklet content, the QR Code stays the same: no need to reprint your posters! If you want to change the booklet's address, a new QR Code will be generated automatically.

Question 12

Do guests need to create an account to access the booklet?

Accepted Answer

No, never. We prioritize a frictionless experience. Your guests click the link or scan the QR Code and access the content directly. No registration, email, or password is required to view the booklet.

Question 13

Is the welcome booklet available in multiple languages?

Accepted Answer

Yes, WonderGuest integrates powerful automatic translation. Your booklet is accessible in multiple languages (French, English, Spanish, German, Italian, etc.) to perfectly welcome your international guests without any translation effort on your part.

Question 14

Can I customize the booklet with my branding?

Accepted Answer

Yes, your brand image matters. You can add your logo, choose your cover photo, and customize the booklet colors to reflect your property's or concierge service's identity (White Label available on Pro plans).

Question 15

What types of content can I add to a booklet?

Accepted Answer

You have complete freedom: Wi-Fi codes (copyable with one click), arrival instructions with photos/videos, door codes, appliance manuals (PDF or video), interactive map with your restaurant and activity recommendations, emergency numbers, and even additional services (upsell).

Question 16

Can I edit a booklet after guests have arrived?

Accepted Answer

Yes, that's the power of digital. Any changes made in your admin area are instantly visible to guests viewing the booklet. Perfect for reporting a temporary breakdown or adding a last-minute recommendation.

Question 17

Can I deactivate or delete a booklet?

Accepted Answer

Yes, you maintain full control. You can archive, deactivate, or permanently delete a booklet from your dashboard. A deactivated booklet will no longer be accessible via its link or QR Code.

Question 18

Does the booklet work offline?

Accepted Answer

The booklet is a web application that requires an internet connection (4G/5G or Wi-Fi) to load content, especially interactive maps and videos. However, once loaded, much of the text information remains viewable.

Question 19

Is WonderGuest free?

Accepted Answer

WonderGuest offers a 14-day free trial giving you access to all Premium features. After this period, you can choose from our flexible subscriptions (monthly or annual) tailored to the size of your property portfolio.

Question 20

How does the free trial work?

Accepted Answer

The free trial is complete and unrestricted. You can create your first booklet, test the QR code, see the mobile rendering, and explore all customization options. It's the best way to validate that WonderGuest meets your needs before paying.

Question 21

Is a credit card required for the free trial?

Accepted Answer

Yes, we require a card imprint to activate the trial and prevent abuse (bots/spam), but you will be charged €0. You can cancel at any time with one click from your account before the end of the 14 days if the service doesn't suit you.

Question 22

What payment methods are accepted?

Accepted Answer

We use Stripe, the world leader in secure online payments. We accept all major credit cards (Visa, Mastercard, American Express) as well as quick payments via Apple Pay and Google Pay.

Question 23

Can I change my subscription plan?

Accepted Answer

Yes, total flexibility. You can switch from a monthly to annual plan (to save 2 months) or adjust the number of properties at any time. Upgrades are immediate, and downgrades apply at the next billing cycle.

Question 24

How do I cancel my subscription?

Accepted Answer

Cancellation is simple with no long-term commitment (except for annual plans). You can stop your subscription directly from your account settings. Service access will continue until the end of the already-paid period.

Question 25

Can I get an invoice?

Accepted Answer

Yes, all your invoices are automatically generated with VAT included. They are downloadable in PDF format from your client area, in the 'Billing' section, ready for your accounting.

Question 26

What is the refund policy?

Accepted Answer

We offer a free trial period to test the product risk-free. Once the subscription has started, we generally do not issue refunds for the current period, but you can cancel renewal at any time.

Question 27

Is there a limit on the number of properties?

Accepted Answer

It depends on your plan. Our Standard plan includes a set number of booklets, while our Pro and Agency plans allow you to manage large volumes (50, 100, 500+ properties) with attractive volume discounts.

Question 28

How do I contact WonderGuest support?

Accepted Answer

Our support team is based in France and available to help you. You can contact us directly by email or via the integrated chat in your admin area. We're here to help you set up your booklets.

Question 29

What is the support response time?

Accepted Answer

We commit to responding to all requests within 24 to 48 business hours. For technical emergencies, we do our best to intervene the same day.

Question 30

Is my data secure?

Accepted Answer

Security is our priority. All data is encrypted (SSL/TLS) and hosted on secure servers in Europe. We apply the strictest security standards to protect your information and that of your guests.

Question 31

Does WonderGuest sell my personal data?

Accepted Answer

Never. Your data and your guests' data belong to you. WonderGuest never sells, rents, or shares any personal data with third parties or advertisers. Our business model relies solely on our subscriptions, not your data.

Question 32

What tools do you use for the service?

Accepted Answer

We use a modern and robust tech stack: Supabase for real-time database, Stripe for secure payments, and high-availability cloud infrastructure to ensure your booklets are accessible 24/7.

Question 33

Where can I find help using WonderGuest?

Accepted Answer

In addition to this FAQ, we provide video tutorials and a detailed help center in your client area to guide you step by step through all features (booklet creation, QR code, modules).

Question 34

What should I do if I have an access problem?

Accepted Answer

If you've lost your password, use the 'Forgot Password' function on the login page. For any other technical issue, contact our support with a screenshot of the problem, and we'll resolve it as quickly as possible.

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