Find the answers to your questions

WonderGuest is the complete digital welcome booklet solution designed for property owners and concierge services (Airbnb, Booking, Abritel). Accessible via a simple link or QR Code, our app centralizes all property information (Wi-Fi, door codes, guides, local recommendations) to give travelers complete autonomy. It's the essential tool for professionalizing your guest experience, saving time, and reducing repetitive questions.

WonderGuest is built for all short-term rental professionals: individual property owners managing a single unit, who get the free welcome book with no credit card, Airbnb Superhosts, vacation rentals, as well as concierge services and property agencies managing portfolios of hundreds of properties. Our intuitive interface adapts to all levels of requirements.

The digital welcome booklet replaces the outdated paper binder. It guides your guests before and during their stay: arrival instructions (check-in), Wi-Fi codes, appliance instructions (coffee machine, hot tub), and local recommendations. It improves the guest experience, reduces your support messages by 80%, and boosts your 5-star reviews.

Absolutely. WonderGuest is universal and works independently of booking platforms (Airbnb, Booking.com, VRBO, Abritel, Expedia). You simply send the link to your booklet via the platform's messaging system, or display it via a QR Code in the property.

Yes, and it does much more. Unlike paper, the digital booklet is always clean, up-to-date, and accessible in the traveler's pocket. You can update information (Wi-Fi code, closed restaurant) remotely and in real time, without having to reprint anything. It's also a more eco-friendly and hygienic solution.

Absolutely. WonderGuest is designed for multi-property management. You can create, duplicate, and manage unlimited booklets from a single dashboard. It's the ideal solution for concierge services that want to standardize their quality of service across their entire portfolio.

Yes, WonderGuest is a Progressive Web App (PWA) designed with a Mobile First approach. This means it offers a smooth experience like a native app on iPhone and Android, without requiring your guests to download anything from the App Store or Play Store.

Creation is ultra-fast. Paste the URL of your Airbnb listing and WonderGuest automatically imports the photos, amenities and descriptions. Your booklet is generated in under 2 minutes, ready to customize (Wi-Fi, check-in, local guide) with our intuitive editor. Everything happens in the browser, with nothing to install and no credit card for your first property.

Yes, the duplication feature is a major time-saver for property managers. You can create a template (with your general rules, emergency numbers, branding) and duplicate it for each new property, changing only the specifics (address, codes).

Each booklet generated on WonderGuest has its own unique, printable QR Code. We provide ready-to-print poster designs. Your guests simply scan this code with their smartphone on arrival to instantly access all the property information.

The QR Code is linked to your booklet's URL. If you update the booklet content, the QR Code stays the same: no need to reprint your posters! If you want to change the booklet's address, a new QR Code will be generated automatically.

No, never. We prioritize a frictionless experience. Your guests click the link or scan the QR Code and access the content directly. No registration, email, or password is required to view the booklet.

Yes. With the Pro plan, your booklet is translated automatically and shown in the guest's language, out of 6 languages (French, English, Spanish, Portuguese, Italian, German), with no translation work on your side. The Free plan publishes the booklet in 1 language of your choice.

Yes, your brand image matters. You can add your logo, choose your cover photo, and customize the booklet colors to reflect your property's or concierge service's identity (White Label available on Pro plans).

You have complete freedom: Wi-Fi codes (copyable with one click), arrival instructions with photos/videos, door codes, appliance manuals (PDF or video), interactive map with your restaurant and activity recommendations, emergency numbers, and even additional services (upsell).

Yes, that's the power of digital. Any changes made in your admin area are instantly visible to guests viewing the booklet. Perfect for reporting a temporary breakdown or adding a last-minute recommendation.

Yes, you maintain full control. You can archive, deactivate, or permanently delete a booklet from your dashboard. A deactivated booklet will no longer be accessible via its link or QR Code.

The booklet is a web application that requires an internet connection (4G/5G or Wi-Fi) to load content, especially interactive maps and videos. However, once loaded, much of the text information remains viewable.

Yes. For 1 property, WonderGuest is free, with no time limit and no credit card. You create and publish a complete welcome book, with link and QR code, and it stays online for as long as you want. The Pro plan, from €12.90/month (€8.99/month billed annually), is for hosts who publish several properties or want the extras shop and the advanced options.

Everything you need to welcome your guests: unlimited blocks, link and QR code, photos, text and instructions, restaurant and activity recommendations, with 50 MB of storage for your photos and videos. The Free plan lets you publish 1 welcome book, in 1 language. The extras shop, the 6 languages, online check-in, statistics, color theme, guest emails and the hidden sensitive block belong to the Pro plan.

No. The Free plan asks for no credit card: you create your account and your welcome book for 1 property, then publish it. A card is only requested when you start the Pro plan's free trial, to prevent abuse. You are not charged during the 14 days and you can cancel with one click from your account before the trial ends.

The 14-day free trial applies to your first Pro subscription. During that period you have every Pro feature: multi-property publishing, extras shop, 6 languages, online check-in and statistics. When the trial ends, you either continue on Pro or go back to the Free plan, which keeps 1 welcome book published.

The Pro plan includes an extras shop inside the welcome book: late check-out, extra cleaning, breakfast, transfers. Guests order and pay directly from the booklet, before or during their stay. WonderGuest takes no commission on these sales (0%).

We use Stripe, the world leader in secure online payments. We accept all major credit cards (Visa, Mastercard, American Express) as well as quick payments via Apple Pay and Google Pay.

Yes, total flexibility. You can switch from a monthly to annual plan (to save 2 months) or adjust the number of properties at any time. Upgrades are immediate, and downgrades apply at the next billing cycle.

Cancellation is simple with no long-term commitment (except for annual plans). You can stop your subscription directly from your account settings. Service access will continue until the end of the already-paid period.

Yes, all your invoices are automatically generated with VAT included. They are downloadable in PDF format from your client area, in the 'Billing' section, ready for your accounting.

The Free plan and the Pro plan's 14-day trial let you test the product risk-free. Once the subscription has started, we generally do not issue refunds for the current period, but you can cancel renewal at any time.

The Free plan lets you publish 1 welcome book. The Pro plan is chosen by tier based on your number of published properties, from 1 to 50 properties, with a cost per property that drops at each tier. Beyond 50 properties, contact us for a custom offer. Creating welcome books stays unlimited on every plan.

Our support team is based in France and available to help you. You can contact us directly by email or via the integrated chat in your admin area. We're here to help you set up your booklets.

We commit to responding to all requests within 24 to 48 business hours. For technical emergencies, we do our best to intervene the same day.

Security is our priority. All data is encrypted (SSL/TLS) and hosted on secure servers in Europe. We apply the strictest security standards to protect your information and that of your guests.

Never. Your data and your guests' data belong to you. WonderGuest never sells, rents, or shares any personal data with third parties or advertisers. Our business model relies solely on our subscriptions, not your data.

We use a modern and robust tech stack: Supabase for real-time database, Stripe for secure payments, and high-availability cloud infrastructure to ensure your booklets are accessible 24/7.

In addition to this FAQ, we provide video tutorials and a detailed help center in your client area to guide you step by step through all features (booklet creation, QR code, modules).

If you've lost your password, use the 'Forgot Password' function on the login page. For any other technical issue, contact our support with a screenshot of the problem, and we'll resolve it as quickly as possible.