Duve pricing and reviews in 2026

Guests open Duve's web app from a link or QR code to check in online and browse the property's guide, and staff answer their messages from a messaging hub. Upsells come with the Premium plan, the highest of Duve's published minimum packages. We read its pricing on September 14, 2026.

The block above sets Duve's published minimums against WonderGuest on yearly billing. Duve publishes no yearly plan, so its monthly minimum package is shown over twelve months. For one property we used Basic, with online check-in and the guest app, against the free WonderGuest guidebook, which has no extras shop. For three, we used Premium, the plan that includes upsells, against WonderGuest Pro, which covers two to five properties and includes the extras shop.

Both Duve figures are minimums, not quotes. Its pricing page lists minimum packages rather than prices per unit, and every plan goes through a demo before you get a final price, so the real gap can be wider than the block shows. Treat the Duve figures as a floor.

A few things aren't in these figures. Duve doesn't say whether tax is included, and WonderGuest's US prices exclude sales tax. Tailored onboarding is charged extra, and personalized Motion videos are a paid add-on. Duve's commission on upsells is described two ways in its FAQs, so ask about it during the demo.

The minimums apply each month whatever the number of properties, which is why the gap is so large at one to three. Duve is built mainly for hotels and large portfolios, where one minimum package covers many rooms or units, and for those operators the cost per unit ends up much lower than for a host with three properties.

The first seven rows are the ones hosts notice day to day. Duve has three full marks among them: external links through buttons and banners, online check-in with up to 16 steps covering ID, e-signature and payment, and branding with your logo, colors, fonts and cover photos. Its check-in goes further than WonderGuest's, and this page says so.

The other four are partial. Video is embedded from a link, and check-in videos appear as posts in the arrival email, with personalized Motion videos sold as an add-on. Upsells need Premium, and Duve's FAQs describe the commission two ways; the upsell revenue calculator helps you check whether that plan pays for itself. Sections follow preset formats.

Further down, Duve auto-translates into 30 languages and shares the guest app by email, SMS or WhatsApp, with QR codes on site. It mentions no trial, since it sells through a demo. Guest app posts export to JSON, and tailored onboarding costs extra.

For a host who needs ID scanning at check-in, Duve's column is stronger than a guidebook's. For a host who needs a guidebook with a shop, the partial rows are the ones to read.

Duve's ratings depend on where you look. Hotel Tech Report, a review site for hotel software, lists 618 reviews at 4.7 out of 5. Capterra shows 3.6 from 17 reviews, on a listing where reviewers call the product Wishbox, and Trustpilot shows 2.8 from 3 reviews.

The positive reviews describe reliable software with a good interface for staff and guests, in a January 2024 Capterra review, and a tool that is easy to use and had every feature one reviewer was looking for. On Hotel Tech Report, properties find it simple to run day to day.

The negative ones are recent and specific. In September 2026, a property reports that inbound Booking.com messages and Expedia messaging stopped working. A November 2025 Trustpilot review calls the back office complicated, and a July 2024 Capterra reviewer reports charges after canceling.

Most of this feedback comes from hotels, the customers Duve is built for. A host with a few properties, or a co-host managing several, should read it knowing that the Capterra and Trustpilot samples are small.

The text moves over in an afternoon for three properties. Duve exports guest app posts to JSON, which keeps your content at hand, though you'll still paste it in section by section.

Import your Airbnb listing first for photos, the description and amenities. Then copy your check-in steps, house rules and local tips from the export, or from the Duve guest app open in another tab. Film your check-in on your phone and upload the video next to the written steps.

Before you switch, list what WonderGuest won't replace. If you rely on ID scanning, security deposits or Duve's messaging hub, line up other tools for those first.

Then send the new link to one guest and check the codes and the check-in video. Once that stay goes well, swap the Duve link in your guest messages and the on-site QR codes for your WonderGuest link, and cancel Duve under the terms of your contract. WonderGuest support answers 7 days a week during the switch.