Free Airbnb welcome booklet: template and complete guide 2026
Create your free Airbnb welcome booklet. Complete template, writing tips and paper vs. digital comparison to impress your travelers.
WonderGuest
What is an Airbnb welcome booklet?
A welcome book is a document that brings together all the useful information for your travellers: access to accommodation, WiFi, equipment, house rules, local recommendations...
It's your virtual assistant who answers your travelers' questions 24 hours a day, even when you're asleep.
Why is it essential?
- 📉 Reduce repetitive questions by 70%.
- ⭐ Improved reviews thanks to a seamless experience
- ⏰ Significant time savings for you
- 🏆 Professional image that sets you apart
Indispensable sections of your booklet
1. 🏠 Welcome and introduction
Start with a warm, personal welcome.
Example:
Welcome to our home! 🎉
We are delighted to welcome you to our apartment in the heart of [city]. We have prepared this guide to make your stay as pleasant as possible.
Please don't hesitate to contact us if you have any questions!
Marie and Thomas
2. 🔑 Access and check-in
This is THE most consulted section. Be ultra-precise.
To include:
- Complete address with postal code
- Detailed access instructions (keypad, floor, door)
- Location of key box or code for connected lock
- Emergency telephone number
- Check-in and check-out times
Tip: Add photos or video for complex accesses.
3. 📶 WiFi and connectivity
Your travelers' #1 question!
To include:
- WiFi network name
- Password (large and legible)
- WiFi QR code for instant connection (create it for free here)
4. 🛋️ Equipment and operation
Explain how to use any equipment that may be in question.
Equipment to be documented:
- Coffee machine / Nespresso
- Washing machine / Tumble dryer
- Dishwasher
- Television and streaming (Netflix, etc.)
- Air conditioning / Heating
- Alarm system
Tip: Tutorial videos are 10x more effective than text.
5. 🏡 House rules
Be clear but kind in your wording.
Common rules:
- No smoking (or smoking area)
- Pet policy
- Noise level and quiet hours
- Maximum number of occupants
- Party policy
Example of positive wording:
For everyone's comfort, please be quiet after 10pm. Our neighbors will appreciate it! 🙏
6. 🗑️ Garbage and sorting
A frequent source of questions and problems.
To include:
- Location of garbage cans
- Collection days
- Sorting instructions (with photos of bins)
- Where to put glass, cardboard, etc.
7. 🚗 Parking
If applicable to your unit.
To include:
- Private parking space (exact location)
- Street parking (zones, times, rates)
- Nearby public parking lots
8. 🍽️ Local recommendations
Your travelers love advice from locals!
Categories to include:
- Restaurants (by cuisine and budget)
- Cafés and brunches
- Bars and nightlife
- Supermarkets and shopping
- Activities and sightseeing
- Beaches / Parks / Nature
Tip: Add a Google Maps map with your favorite addresses.
9. 🚨 Emergencies and useful contacts
Reassure your travelers with essential information.
To include:
- Your telephone number
- Emergency numbers (15, 17, 18, 112)
- Doctor on call / Pharmacy on call
- Nearest hospital
- Location of first-aid kit
10. 🚪 Check-out
Make your travelers' departure as easy as possible.
To include:
- Check-out deadline
- What to do before leaving :
- Gather used linen
- Empty fridge
- Take out garbage
- Turn off appliances
- Close windows
- Hand over keys (where and how)
Paper vs Digital: the comparison
| Criteria | Paper booklet | Digital booklet |
|---|---|---|
| Cost** | Recurrent printing | Free or subscription |
| Updated** | Reprint required | Instantaneous |
| Before, during, after | Accessibility | On-site only |
| Impossible | Integrated | |
| Ecology** | Paper consumption | Paperless |
| Translating*** | Costly | Automatic |
| Search** | Flip through | Ctrl+F |
Verdict: The digital booklet is superior on all criteria, unless your travelers really don't have a smartphone (rare in 2026).
How to create your free passbook?
Option 1: Word/PDF document
Create a document with the sections above and send it by email. Simple but limited (no easy updates, no videos).
Option 2: Canva
Use a Canva template for visual rendering. Better, but still a static PDF.
Option 3: WonderGuest (recommended)
Create a professional digital welcome booklet in minutes:
- ✅ Automatic import from your Airbnb listing
- ✅ Modular blocks (text, photos, videos, maps)
- ✅ Custom QR code
- ✅ Real-time updates
- ✅ Automatic multi-language
- ✅ Consultation statistics
Sample welcome booklet (structure)
Here's the ideal structure for your booklet:
``` 📖 WELCOME BOOK - [Name of accommodation]
-
WELCOME
- Personalized welcome
- Photo of you (optional)
-
PRACTICAL INFORMATION
- Full address
- Host contact (phone, email)
- Check-in / check-out times
-
ACCESS TO ACCOMMODATION
- Detailed instructions
- Codes and keys
- Photos/videos if required
-
WIFI
- Network name
- Password
- QR code
-
EQUIPMENT
- Kitchen (coffee, oven, etc.)
- Bathroom
- Bedroom
- Living room (TV, streaming)
- Exterior (if applicable)
-
HOUSE RULES
- The essentials
-
GARBAGE CANS AND SORTING
- Where and when
-
AROUND THE HOME
- Restaurants
- Shopping
- Activities
-
EMERGENCIES
- Useful numbers
- Medical contacts
-
CHECK-OUT
- Departure procedure ```
Tips for an effective booklet
1. Be concise
Your travelers won't read a novel. Get to the point.
2. Use visuals
A photo is worth a thousand words. A video is worth ten thousand.
3. Think mobile
90% of your travelers will consult the booklet on a smartphone. Adapt the format.
4. Update regularly
A closed restaurant or an obsolete WiFi code = guaranteed frustration.
5. Test with friends and family
Have your booklet proofread by someone who doesn't know the property.
Conclusion
A good welcome booklet transforms your travelers' experience and frees you from repetitive questions. Whether you choose paper, PDF or digital, the most important thing is to have a clear and complete document.
**Ready to create your professional welcome booklet?
Your booklet will be ready in less than 10 minutes thanks to the automatic import of your Airbnb listing.
A WiFi QR code is great.
A complete welcome booklet is even better.
Reduce guest messages and boost your 5-star reviews on Airbnb by centralizing all your property information in one place.
In 2 minutes with your Airbnb listing
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