Free Airbnb welcome booklet: template and complete guide 2026

What is an Airbnb welcome booklet?

A welcome book is a document that brings together all the useful information for your travellers: access to accommodation, WiFi, equipment, house rules, local recommendations...

It's your virtual assistant who answers your travelers' questions 24 hours a day, even when you're asleep.

Why is it essential?

• 📉 Reduce repetitive questions by 70%.
• ⭐ Improved reviews thanks to a seamless experience
• ⏰ Significant time savings for you
• 🏆 Professional image that sets you apart

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Indispensable sections of your booklet

1. 🏠 Welcome and introduction

Start with a warm, personal welcome.

Example:

Welcome to our home! 🎉

We are delighted to welcome you to our apartment in the heart of [city]. We have prepared this guide to make your stay as pleasant as possible.

Please don't hesitate to contact us if you have any questions!

Marie and Thomas

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2. 🔑 Access and check-in

This is THE most consulted section. Be ultra-precise.

To include:

• Complete address with postal code
• Detailed access instructions (keypad, floor, door)
• Location of key box or code for connected lock
• Emergency telephone number
• Check-in and check-out times

Tip: Add photos or video for complex accesses.

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3. 📶 WiFi and connectivity

Your travelers' #1 question!

To include:

• WiFi network name
• Password (large and legible)
• WiFi QR code for instant connection (create it for free here)

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4. 🛋️ Equipment and operation

Explain how to use any equipment that may be in question.

Equipment to be documented:

• Coffee machine / Nespresso
• Washing machine / Tumble dryer
• Dishwasher
• Television and streaming (Netflix, etc.)
• Air conditioning / Heating
• Alarm system

Tip: Tutorial videos are 10x more effective than text.

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5. 🏡 House rules

Be clear but kind in your wording.

Common rules:

• No smoking (or smoking area)
• Pet policy
• Noise level and quiet hours
• Maximum number of occupants
• Party policy

Example of positive wording:

For everyone's comfort, please be quiet after 10pm. Our neighbors will appreciate it! 🙏

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6. 🗑️ Garbage and sorting

A frequent source of questions and problems.

To include:

• Location of garbage cans
• Collection days
• Sorting instructions (with photos of bins)
• Where to put glass, cardboard, etc.

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7. 🚗 Parking

If applicable to your unit.

To include:

• Private parking space (exact location)
• Street parking (zones, times, rates)
• Nearby public parking lots

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8. 🍽️ Local recommendations

Your travelers love advice from locals!

Categories to include:

• Restaurants (by cuisine and budget)
• Cafés and brunches
• Bars and nightlife
• Supermarkets and shopping
• Activities and sightseeing
• Beaches / Parks / Nature

Tip: Add a Google Maps map with your favorite addresses.

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9. 🚨 Emergencies and useful contacts

Reassure your travelers with essential information.

To include:

• Your telephone number
• Emergency numbers (15, 17, 18, 112)
• Doctor on call / Pharmacy on call
• Nearest hospital
• Location of first-aid kit

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10. 🚪 Check-out

Make your travelers' departure as easy as possible.

To include:

• Check-out deadline
• What to do before leaving :
  • Gather used linen
  • Empty fridge
  • Take out garbage
  • Turn off appliances
  • Close windows
  • Hand over keys (where and how)

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Paper vs Digital: the comparison

Verdict: The digital booklet is superior on all criteria, unless your travelers really don't have a smartphone (rare in 2026).

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How to create your free passbook?

Option 1: Word/PDF document

Create a document with the sections above and send it by email. Simple but limited (no easy updates, no videos).

Option 2: Canva

Use a Canva template for visual rendering. Better, but still a static PDF.

Option 3: WonderGuest (recommended)

Create a professional digital welcome booklet in minutes:

• ✅ Automatic import from your Airbnb listing
• ✅ Modular blocks (text, photos, videos, maps)
• ✅ Custom QR code
• ✅ Real-time updates
• ✅ Automatic multi-language
• ✅ Consultation statistics

Create my free booklet →

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Sample welcome booklet (structure)

Here's the ideal structure for your booklet:

``` 📖 WELCOME BOOK - [Name of accommodation]

1. WELCOME

   • Personalized welcome
   • Photo of you (optional)

2. PRACTICAL INFORMATION

   • Full address
   • Host contact (phone, email)
   • Check-in / check-out times

3. ACCESS TO ACCOMMODATION

   • Detailed instructions
   • Codes and keys
   • Photos/videos if required

4. WIFI

   • Network name
   • Password
   • QR code

5. EQUIPMENT

   • Kitchen (coffee, oven, etc.)
   • Bathroom
   • Bedroom
   • Living room (TV, streaming)
   • Exterior (if applicable)

6. HOUSE RULES

   • The essentials

7. GARBAGE CANS AND SORTING

   • Where and when

8. AROUND THE HOME

   • Restaurants
   • Shopping
   • Activities

9. EMERGENCIES

   • Useful numbers
   • Medical contacts

10. CHECK-OUT

    • Departure procedure ```

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Tips for an effective booklet

1. Be concise

Your travelers won't read a novel. Get to the point.

2. Use visuals

A photo is worth a thousand words. A video is worth ten thousand.

3. Think mobile

90% of your travelers will consult the booklet on a smartphone. Adapt the format.

4. Update regularly

A closed restaurant or an obsolete WiFi code = guaranteed frustration.

5. Test with friends and family

Have your booklet proofread by someone who doesn't know the property.

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Conclusion

A good welcome booklet transforms your travelers' experience and frees you from repetitive questions. Whether you choose paper, PDF or digital, the most important thing is to have a clear and complete document.

**Ready to create your professional welcome booklet?

Try WonderGuest free →

Your booklet will be ready in less than 10 minutes thanks to the automatic import of your Airbnb listing.