What to put in an Airbnb welcome booklet? The complete checklist for 2026

Why a comprehensive welcome booklet is your best ally

The welcome booklet is more than just a courtesy. It's the tool that defines the boundary between a "decent" stay and a 5-star experience. A well-structured guide reassures travelers from the moment they arrive, enhances the value of your services and prevents unpleasant surprises (breakages, misuse of equipment, complaints from neighbors).

If you've already read our article on how to reduce traveler messages, you know that anticipation is key. But what specifically should you include to be exhaustive without drowning your guest? Here's the ultimate checklist, segmented by need.

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1. The Essential: What they're looking for in the first 60 seconds

As soon as the traveler crosses the threshold, their attention is drawn to three critical elements. These blocks should appear at the top of your WonderGuest digital booklet:

• The Welcome Message:** A personalized note to humanize the relationship.
• Wi-Fi Codes:** A must. Use a QR Code or a "copy password" button to avoid typing errors.
• Arrival Guide:** Where to find the keys, how to operate the lock and where to park (with photos of the parking lot if possible).

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2. The Home Manual: Taming technology

Every home has its own particularities. What may seem obvious to you may not be to a traveler from the other side of the world.

• Heating & Air Conditioning:** Clearly explain how to set the temperature without forcing thermostats.
• Appliances:** Coffee machine (which capsules?), dishwasher, microwave. A short video block here replaces 10 pages of paper manuals.
• Garbage & Recycling:** Rules vary from city to city. Indicate collection days and container locations.

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3. Safety: Anticipate to avoid stress

An informed traveler is a serene traveler. Don't neglect the "Emergency" part:

• Emergency numbers:** Fire brigade, ambulance, police (local numbers).
• Fire extinguisher, first-aid kit, smoke detector and water/gas cut-off.
• Local contact: Your number or that of your concierge in the event of a major technical problem.

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4. Local Guide: Turn yourself into a neighborhood expert

This is where you make the difference from a hotel. Travelers choose Airbnb to live "like a local."

• The best bakery, the late-night grocery store, the Sunday morning market.
• Restaurants & Bars : Don't just give names, explain why you like them (e.g. "The best terrace café" or "Perfect for kids").
• Activities & Culture : Hidden nuggets of the neighborhood not necessarily found on TripAdvisor.

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5. Check-out: For a frictionless end to your stay

This is the traveler's last memory of you. Make it easy for them, so they don't leave in a hurry and forget to close the windows.

• Departure time:** Clearly reminded.
• Exit instructions:** Where to leave the keys? Should sheets be unpacked? Should the fridge be emptied?
• Link to reviews:** Ask for a 5-star review if they enjoyed their stay.

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Why choose the digital format for your checklist?

Filling in a checklist on paper is tedious: the slightest change (Wi-Fi code change, restaurant closure) means you have to reprint everything.

As we explained in our guide to travelers who don't read instructions, the digital format allows you to use videos, interactive Google Maps links and real-time updating. With WonderGuest's block system, you check off these elements as you create your booklet, guaranteeing a seamless, professional experience.

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Conclusion: Your booklet is a living document

A checklist is an excellent starting point, but don't hesitate to add to it as your travelers return. If a question comes up twice, create a new block! This is the way to professionalize your business and save precious time on operational management.

**Do you want to turn this checklist into a real welcome booklet? Start building your WonderGuest blocks today